Contact Us
Non Gamstop Casinos is a research and comparison site, not a casino operator. That means we can't access anyone's player account, process a withdrawal or change a bonus on a customer's behalf — but we can help with questions about the reviews, ratings and information published across visit-suffolk.org.uk. This page explains what we cover, what to expect if you write in, and where to go for issues we don't handle directly.
What we can help with
Our team spends its time researching operators, comparing welcome offers and keeping our rankings current, so most enquiries we can genuinely assist with fall into a few categories:
- Corrections or updates to something on a review, offer table or the Non Gamstop Casinos UK guide
- Questions about how we rate and rank sites, including why an operator sits where it does
- Feedback on a brand's terms, free spins conditions or payment options that you think we've got wrong
- General queries about how casinos outside GamStop operate, or how self-exclusion schemes work
- Suggestions for operators or topics you'd like to see covered
What we can't help with
Because we don't operate any casino, sportsbook or payment system ourselves, there are things that sit outside what we can resolve:
- Deposits, withdrawals, account verification or closing an account with a specific brand — these go to that operator's own support team
- Disputes over bonus terms, wagering requirements or a suspended account at a named casino
- Requests to remove yourself from gambling entirely — see our note on self-exclusion below
- Legal or financial advice about gambling debts or affordability — a debt or gambling support charity is better placed to help
If your question concerns a specific brand listed on this site, such as Betmica, Kikibet or Betninja, the fastest route is usually that operator's own live chat or support email, since account details and offer terms sit with them, not with us.
A note on GamStop and self-exclusion
GamStop is the UK's free self-exclusion scheme for gambling sites licensed by the UK Gambling Commission. If you've previously self-excluded and are now looking at sites outside that scheme, we'd encourage you to read our Responsible Gambling page first — it covers how self-exclusion works, what to consider before deciding to gamble again, and where to find independent support if you want it. We won't tell you that playing at a non-GamStop casino is against the rules, because it isn't, but we do think it's worth going in with your eyes open, and that page is a good place to start.
Before you write in
A few checks that often save a back-and-forth:
- If your question is about a specific casino's licence, banking methods or bonus small print, check the operator's own terms page first — offer conditions can change faster than any third-party site can update
- If it's about how we compile our rankings, our About Us page sets out our general approach to research and rating
- If it relates to site content, terms of use or how visit-suffolk.org.uk itself operates, our Terms and Conditions page covers that ground
Response times
We aim to read and respond to genuine enquiries as promptly as we can, though as a small editorial team we don't offer live support in the way a casino's help desk might. Enquiries about factual corrections tend to get looked at first, since keeping the site accurate matters more to us than anything else.
Everything on this site is intended for adults aged 18 and over. If you're contacting us about a review or comparison, the more specific you can be — which casino, which section of the page, what looks wrong — the quicker we can look into it.